Technical Support
Have technical issues or suggestions? Please contact Visual Paradigm Support Team.
Sales Support
Have questions related to registration, licensing or payment? Feel free to contact Visual Paradigm Sales Team.
Having downloaded the installer of BP-VA, execute it, run through the installation to install BP-VA. If you are using the "no-install" zip version, you just need to unzip it and run BP-VA directly. In this page, we will go through the installation of BP-VA both with installer (.dmg) and "no-install" (.tgz).
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| BP-VA welcome screen |
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| The License Agreement |
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| Select product edition |
| ?xml version="1.0" encoding="UTF-8"?> <LicenseServer> <Server accessCode="" host="" port=""/> <Server accessCode="" host="" port=""/> <Server accessCode="" host="" port=""/> <Server accessCode="" host="" port=""/> </LicenseServer> |
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| Pre-configure floating license server connection and enable product selector for floating license user |
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| Extracting "No-Install" zip file |
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| Select product edition |
Question: What is the difference between Installer and "No Install" Version?
Answer: Installer version creates shortcut and registers the menus that make the system more easy to use. We suggest user to use installer version for a long term usage. The "No Install" version is good for evaluation and testing the release candidate.
Question: I cannot complete the installation due to a file is missing when copying files. What can I do?
Answer: This can be caused by a corrupted installer file. Please download the installer file again with a different mirror site and run it again to solve the problem.
Question: I cannot start the application after installing the software. What can I do?
Answer: There are several possible causes of the problem. If you are sure that your installation was performed correctly, contact Visual Paradigm's support team (support-team@visual-paradigm.com) for assistance. It is recommended to include the vp.log file, which can be found at the bin folder of BP-VA installation directory, for our team to diagnose in further.
Question: Can I change the Edition without re-install the software?
Answer: Yes, you can. Product edition can be changed by running Product Edition Manager under the bin folder of BP-VA installation directory. Change of edition takes effect after the restart of affected products. For more details, please read the section Switching edition a few pages later.
Question: The installer file is detected to contain a virus. What can I do?
Answer: Our installer files are all packed by ourselves in a secure environment, and are scanned for virus before releasing to public. If a virus is detected, please update to the latest virus profile first. After that, we recommend you perform a full system scan, download the installer file from our official site, and run the installation again. If the problem remain, please contact us (support-team@visual-paradigm.com) or the virus scanner vendor for assistance.
| 1. Windows 2000/NT/2003/XP/Vista/7 | Table of Contents | 3. Linux and Unix |
Technical Support
Have technical issues or suggestions? Please contact Visual Paradigm Support Team.
Sales Support
Have questions related to registration, licensing or payment? Feel free to contact Visual Paradigm Sales Team.