Software Maintenance

Visual Paradigm believes that a good product should include not only good software, but also good customer service. The Visual Paradigm Software Maintenance package includes both upgrades and technical support services for our customers. The following benefits are all included in the Visual Paradigm Software Maintenance package.

Technical Support

You and your team members can submit technical support tickets to our Technical Support Team at

http://www.visual-paradigm.com/support/technicalsupport.jsp

Our Technical Support Team will respond to your message within one working day. Normally, you will receive our response by email within a few hours.

Visual Paradigm is committed to delivering extraordinary technical support to our customers. Our Technical Support Team employs the following technologies to back up our products.

Email with text and screen shot attachments

In most cases we can provide assistance by guiding you with the aid of screen shots.

Secure Online Sessions

We can schedule an online meeting with you to take an interactive look at your issue. Online meetings are held using a secure Internet connection. During the meeting, our team can remotely access and operate your PC while speaking with you by telephone or while chatting with you using the built-in chat program.

Flash Demos

Sometimes, a short movie is more descriptive than a thousand words. If the answer to your question is complex, we can prepare a short Flash demonstration to guide you in resolving your difficulty.

Telephone

You can leave a callback request at the following URL. Our Technical Support Team will return your call as soon as possible.

http://www.visual-paradigm.com/support/callme.jsp

Version Upgrades

From time to time, Visual Paradigm releases new versions of its software. Normally there are two or three versions released every year, with each new version having around five to ten distinct new features as well as a number of improvements. The easiest way to get the latest version from Visual Paradigm is to purchase the software maintenance package. Both minor upgrade (e.g., 7.1 to 7.1 SP1) and major upgrade (e.g., 8.0 to 8.1 or 9.0) of Visual Paradigm products are included in the software maintenance package, thus entitling you to get all of the version upgrades issued within the software maintenance period.

Pricing

Software maintenance is purchased in year-long terms (e.g., June 20, 2007 to June 19, 2008).

If you decide to purchase the software maintenance package with your product, or if you decide to extend a current maintenance contract, the yearly cost is 20% of the product list price. To take advantage of this 20% offer, you must extend your maintenance contract at least one week prior to its expiration date.

If you decide to purchase a software maintenance package separately, the yearly cost is 30% of the product list price.

You can purchase software maintenance to cover up to three years from the date of purchase.

Detailed software maintenance package pricing is listed below.

Prices are provided in US dollars.

Visual Paradigm for UML