Visual Paradigm Support

Visual Paradigm believes that good quality means both high quality and stable product and high quality technical support. Visual Paradigm Technical Support Team provides outstanding support to your software development teams and hundreds of thousand users worldwide. Visual Paradigm's Technical Support Team is structured to ensure rapid resolution of customer issues. We ensure that questions and inquiries will be answered promptly, responsively and helpfully. All incoming inquiries, including both technical support cases and non-technical administrative issues, are handled directly by Visual Paradigm's technical personnel and are either handled immediately or escalated appropriately. VP's Technical Team is here around-the-clock for you. Your inquiry will be responded to within one business day.

Software Maintenance
Existing customers, please download license key and software at Customer Service Center.

Contact us

Technical Support provides online answers to your technical questions and troubleshoots any technical issues related to Visual Paradigm products. If you have any technical enquiries about our products or need help, please contact us using this support.
Call Back Support provides one-on-one phone real person conversation support for any technical and sales enquiries about our products. If you want to talk to our support team directly, please leave your contact number (with country code). Our support team will call you back as soon as possible.
Sales Support provides online answers to your licensing and sales questions about Visual Paradigm products. If you have enquiries about registration, licensing, product updates, please contact us using this support.
If you find any bugs in our products and want to report them, please submit a detailed bug report. Our engineers will follow up your reported bugs within two working days.
If you would like to suggest new features or think that our products could be improved, please submit suggestions to us.

Discussion Forum

Share your questions, suggestions or opinions with other users or our staffes at Discussion Forum.

User's Guide

Learn Visual Paradigm Product in deep.