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Support 
Visual Paradigm's Technical Support provides enterprise-class support for your software development teams and hundred of thousand users worldwide. Visual Paradigm's Technical Support Team is structured to ensure rapid resolution of customer issues. We ensure that questions and inquiries will be answered promptly, responsively and helpfully. All incoming inquiries, including both technical support cases and non-technical administrative issues, are handled directly by Visual Paradigm's technical personnels and are either handled immediately or escalated appropriately. VP's Technical Team is here around-the-clock for you. Your inquiry will be responded to within one business day.
Technical Support
Technical Support provides online answers to your technical questions and troubleshoots any technical issues related to Visual Paradigm products. If you have any technical enquiries about our products or need help, please contact us using this support.
Call Back Support
Call Back Support provides one-on-one phone real person conversation support for any technical and sales enquiries about our products. If you want to talk to our support team directly, please leave your contact number (with country code). Our support team will call you back as soon as possible.
Bug Report
If you find any bugs in our products and want to report them, please submit a detailed bug report. Our engineers will follow up your reported bugs within two working days.
Visual Paradigm LIVE Help
Visual Paradigm LIVE Help provides online live chat with our sales representative or technical engineer about Visual Paradigm Products.
Sales Support
Sales Support provides online answers to your licensing and sales questions about Visual Paradigm products. If you have enquiries about registration, licensing, product updates, please contact us using this support.
Discussion Forum
Our Discussion Forum accepts messages from users all around the world. If you want to share your questions, suggestions or opinions with other users or our staffs, please submit your message to our Discussion Forum.
Feature Suggestion
If you would like to suggest new features or think that our products could be improved, please submit suggestions to us.
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