Page 14 - Visual Paradigm Enterprise Architecture Phase A

Identify High Level Requirements

Profitability
Customers Choose our
Competitors that Provide High Personnel Costs
Digital Customer Experiences
Revenue Costs

Customers Choose our High Application
Competitors with Lower
Premium Costs Maintenance Costs
Increase Revenue Reduce Costs

Improve Customer Reduce
Increase Market Share Reduce Personnel Costs
Retention Maintenance Costs

Provide Competitive
Introduce the Common Use of Applications
Premium Services

Requirement is defined as a statement of
Integrate with need that must be realized by capability,
Smart Device
a system or application components.

Improve Customer Interaction with Collected Data
Goal

Support for Smart Utilize the Insights Maintain Establish a Shared Back
Requirement
Device Integration of Customer Behaviors CRM Data Centrally Office for All Products

Capability
Digital Customer Support for Policy Support for Financial
Data Driven Insurance
Management Administration Transactions
Application Service
CRC Data Policy
Business goal must be realized by a plan or concrete change Financial Services
Access Administration Services
goal, which may or may not require a new system or Application
changes to an existing system. Component
General CRM ArchiSurance Back
System Office Suite
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