Page 26 - IT Project Management Framework - Planning
P. 26
Identify Performance Goals - Example
Improve
R customer’s satisfaction
Relevant
Relevant or Not Relevant?
The shop page must be Increase the average Complete
equally displayed in IE 9+, daily view count of the ‘Add Item to Cart’
Firefox 40+, Chrome 50+ shop page by 20%. by noon 13/8/2017
Poor example:
Improve the shop page’s
ranking in search engine by
10%
26
