Page 25 - IT Project Management Framework - Planning

Identify Performance Goals - Example

Improve
A customer’s satisfaction

Attainable

Attainable or Not Attainable?

Increase the average
The shop page must be The shop page must be e Complete
daily view count of the
equally displayed in IE 9+, qually displayed in IE 9+, ‘Add Item to Cart’
shop page by 20%.
Firefox 40+, Chrome 50+ Firefox 40+, Chrome 50+ by noon 13/8/2017

Poor example:
Increase the average daily
view count of the shop
page by 500%

Well, we can’t really say aiming for 500% improvement is unrealistic because whether it is unrealistic
or not depends on many factors such as the resources available, the time allowed, and etc.

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