Page 22 - IT Project Management Framework - Planning
P. 22
Identify Performance Goals - Example
Improve
customer’s satisfaction
The shop page must be e Increase the average Complete
qually displayed in IE 9+, daily view count of the ‘Add Item to Cart’
Firefox 40+, Chrome 50+ shop page by 20%. by noon 13/8/2017
In this example we have a business objective – Improve customer’s satisfaction. Three
performance goals have been identified for this objective.
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