Page 24 - IT Project Management Framework - Planning
P. 24
Identify Performance Goals - Example
Improve
M customer’s satisfaction
Measure
Measurable or Not Measurable?
The shop page must be e Increase the average Complete
qually displayed in IE 9+, daily view count of the ‘Add Item to Cart’
Firefox 40+, Chrome 50+ shop page by 20%. by noon 13/8/2017
Poor example:
Increase the average daily
view count of the shop
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