Page 20 - IT Project Management Framework - Planning
P. 20
Identify Performance Goals
Business Objective
Performance Performance Performance
Goal A Goal B Goal C
• A set of business objectives have been defined in the Initiation phase, when developing the Project
Charter. In this activity, have to identify the performance goal for each of them.
• Performance goals are the performance standards to be achieved. They help you know what is
expected by the end user. To be effective, it is important that they are clearly defined and easy to
measure.
• An unclear, chaotic list of goals can lead a project to a failure. In project management the acronym
SMART is used to assist people in thinking and validating performance goals.
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