Today’s business environment changes rapidly – change is continuous and at an increasing rate. To become and remain successful and competitive, businesses must continuously improve their processes. Failure to do so is likely to result in higher costs, lower revenues, less motivated employees and fewer satisfied customers.
What is Business Process Improvement (BPI)?
Business Process improvement is a continual process that aims at attaining efficiency through continual improvement by reiterating the processes. BPI is the way you improve current as-is state, where you have problems and issues (look for failure demands, wastes and eliminate them) – so you got to your to-be state.
What is Business Process Reengineering (BPR)?
BPR is a strategy based on aspiration which aims to redesign the process almost from scratch. You go first for customer value propositions. It takes into consideration the input and the desired output and comes up with an efficient process to achieve the aim. Thus, Business Process Reengineering is a radical approach to the current business process. Business process re-engineering necessarily means replacing the existing system.
Business process re-engineering or BPR is a technique of change management to clean-up the fat layers by introducing radical changes in operational strategy which should, in turn, result in competitive advantages. It is typically driven by rapid growth (the need for scalability), mergers and acquisitions (integration of operations), pre/post IPO (transformation to an operating company) or restructuring to improve organizational effectiveness and operational efficiency.
BPI vs BPR
Both BPR and BPI essentially aim to improve the system. Business process reengineering involves completely changing the process for an overall different result, which is the opposite of incremental business process improvement. BPR aims at changing the way a process works while BPI is tweaking an existing process to optimize it. But the difference is in the depth of change.
Here are some key differences between BPO and BPR:
- While BPI or streamlining is done to improve processes within the existing organizational structure, BPR is done to create dramatic improvements to enable the organization to break away from conventional wisdom and approaches, thereby creating widespread change.
- BPI is a preventive technique that should be applied as a principle across the business, whether or not there are problems while BPR is often applied to fend off impending disasters. Some, however, argue that whether or not BPI is implemented within the organization, BPR may still be necessary for response to changes in the legal/political environment.
- BPI is often seen as running repairs/maintenance and can be used to achieve quick wins while BPR focuses more on the improvement of organizational operations enterprise-wide, which takes a significant amount of time to accomplish.
Some organizations shy away from process reengineering because they feel it is too costly and too time-consuming. The questions asked by them are: “Why scrap a process when we can try to fix it instead?” The answer is to investigate and appreciate the problem.
Which Approach to Choose?
Companies need to determine whether a certain process within the organization requires minor healing (continuous process improvement) or major surgery (process, reengineering). Generally speaking, it depends on the circumstances facing the business. While process improvement efforts should be guided by organizational efforts, it is important to put these approaches in context to determine which is suitable. Here are some guidelines for deciding whether to apply BPI or BPR:
Business Process Improvement
- As-is process is already mapped/documented
- As-is process fundamentally works but not well enough with some areas in need of improvement
- Your focus is the process – not on implementing an overarching business strategy.
Business Process Reengineering
- As-is process is redundant or in need of a rethink and redesign
- The as-is process fundamentally no longer works and a major overhaul is required.
- The company focuses is the overall strategy to be achieved, rather tasks or process optimization