Visual Paradigm

FAQ

Here are some answers to questions you might have before purchasing

• How much does it cost to extend software maintenance?

  For single seat license, it costs US $200.00 to extend an active maintenance period for one year. For floating license, it costs US $300.00 to extend an active maintenance period for one year.

• How much does it cost to reinstate software maintenance?

  For single seat license, it costs US $300.00 to reinstate an ended maintenance period for one year. For floating license, it costs US $400.00 to extend an active maintenance period for one year.

• How does licensing work?

  When you place an order, you will immediately receive an activation code for single seat license or a license file for floating license, for using Visual Paradigm. We will send you another email with invoice once the order is processed.

• What is the difference between perpetual and subscription license?

  Perpetual license lets you use the version of Visual Paradigm you paid for permanently, whereas subscription license lets you rent Visual Paradigm for the number of months you paid for.

• What is the difference between floating and single-seat license?

  A floating license may be used by any machine on the network, provided that the maximum number of concurrent usages is not more than the number of license purchased, whereas a single-seat license is a named license assigned to specific person. Besides, the floating license option requires the installation of Floating License Server, a light-weight application for license management.

• How long does the license last?

  With a perpetual license, you can use Visual Paradigm forever. You will get free upgrades and customer supports for the first year of purchase. After a year, you can extend your maintenance period to get continuous version upgrades and supports.

• Is software maintenance included?

  Software maintenance entitles you to ALL software updates, upgrades and customer supports. Perpetual license includes software maintenance within the first year of purchasing.

• What payment methods do you accept?

  You can choose the following payment methods:
  • Credit cards;
  • PayPal;
  • Wire transfer;
  • Check

• What shipping options are available?

  All Visual Paradigm products are delivered electronically. You can download your purchased products from our Customer Service Center.

• Can I buy through your reseller?

  Yes, in case paying by credit card and making international wire transfer are not available, you can try to purchase from Visual Paradigm authorized resellers in your country.

• Is there a company/site-based pricing option?

  Yes. Our Site License option enables all staff in your company or department (under same email domain name) to use Visual Paradigm. The price is US $80,000 per site. If you are interested, please feel free to contact us.

• I lost my license key. What should I do?

  You can always download your license keys from our Customer Service Center.