Customer journey map illustrates the relationship of a customer with a business over a period of time using storytelling technique and visual cues. The story is being told from the perspective of the customer, which will provide insights of the total experience from the customer. You team will get a better understanding and addresses customers' need and pain points as they experience your product or service.
Customer Journey Mapping is a compact visualization of an end-to-end customer experience. It helps businesses deepen their understanding of their customers' behaviors, thoughts, and feelings, empowering businesses to make value-driven decisions based on a customer experience model.
Visual Paradigm's online Customer Journey Mapping tool helps you streamline the UX initiatives and automate the entire information acquisition process:
You can always find out more on this feature by following our tutorials.
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