What is RACI Chart?
RACI chart is a matrix that presents the different responsibilities of people, teams, department or any other business units in completing business activities for a business process. A typical RACI chart involves rows of participants and columns of business activities. Cells, when appropriate, are marked with letters R, A, C or I, with each of them representing a specific kind of responsibility. Here is a description of RACI:
- R - Responsible. Participant does something to achieve a specific business activity.
- A - Accountable (also approver or final approving authority). Participant who verifies the completeness and correctness of business activity.
- C - Consulted. Participant who gives advice on business activity.
- I - Informed. Participant who is kept updated on the progress on business activity.
You also need to download the sample project with BPD, which will be used to demonstrate the generation of RACI chart throughout this tutorial.
Now let's start to create our RACI chart from our business process diagram.
Generate RACI Chart from Business Process Diagram
- Open the sample project online_shop.vpp. The sample project contains a simple business process diagram named Online Shop.
- We need to produce a RACI chart from this business process diagram to describe the responsibilities of the three participants - Sales Officer, Manager and Delivery Staff. All you need to do is to right click on the background of the business process diagram and select Utilities > Generate RACI Diagram from the popup menu.
- A RACI chart is immediately formed by evaluating the workflow in the business process diagram. A participant is said to be 'responsible' for a task when that task is placed inside the participant pool in business process diagram. In such case, the cell is marked with 'R'.
As mentioned above, there are totally 4 kinds of responsibility you can describe by using RACI chart. Other than Responsible ('R'), we have Accountable ('A'), Consulted ('C') and Informed ('I'). Let's fill in the RACI chart with other kinds of responsibilities.
Let's say the Enter Order task will need to get approval form Manager, we can record this by right clicking on the cell and select Accountable from the popup menu.
- Suppose Delivery Staff needs to inform Sales Offer when he delivers the orders, we can right click on the cell and select Informed from the popup menu to record this.
- We can specify the color of each of the code to make the RACI chart easier to read. To specify the color of the code, right-click on the code at the bottom of the chart and select Configure %code% from the popup menu.
- In the Configure Code Type dialog, press the ... button in the Color field to change its color.
- You can also change the color for other codes in the Configure Code Type dialog.
- Press OK once you have finished specifying the color and responsibility of each participant with colored code shown in the chart.
Generate RACI Chart into PDF Report
Once you have completed the RACI chart, you can export it into PDF report and share it with your colleagues. To create report for your RACI chart:
- Go to Tools > Doc > Doc. Composer to create a Document Composer.
- We first select our Online Shop diagram under Business Modeling > Business Process Diagram in Diagram Navigator, drag out the Online Shop diagram and drop it into Report Composer.
- Now the image of the business process diagram is showing in the document.
- Next we select the Online Shop RACI Diagram under Impact Analysis > Chart Diagram. Drag out the Online Shop RACI Diagram from Diagram Navigator and drop it into Report Composer.
- Now the RACI chart is added to report by following the business process diagram.
- Press Export > PDF Report... at the top right hand corner of Report Composer.
- Specify the path for outputting the PDF file in the Output path field.
- Switch to Cover Page tab and change the Title of the report to Online Shop RACI Chart.
- Press Export button to export the report into PDF document. And you can now share it with your colleagues.